July 21, 2012 at 4:25 pm
Recently, somebody challenged me to describe what it means to run IT like a business. This is what I came up with:
- Business have customers (not users).
- Businesses thrive by providing their customers with goods and services that their customers want at a cost those customers consider a value.
Sometimes we find ourselves providing services that our customers don?t want. That could mean we got ahead of ourselves and started providing a solution without first providing the consulting service that creates the desire to receive the service.
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Source: http://candidcio.com/2012/07/21/running-it-like-a-business/
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